Shipping FAQ

Why haven’t I received my order?

A. Your order has not been shipped. We recommend you check the status of the order in your Account. Go to: View orders --My orders.

B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.

C. Your order may have been returned for the following reasons: -The courier attempted to deliver to you but could not find you to sign for the delivery. -The shipping address is incorrect or incomplete. -The package was rejected during customs clearance.

D. The item is lost in transit.

I did not receive my order, why is the tracking status showing as delivered?

Possible reasons include: A. The delivery address is incorrect .

B. Someone else has signed for the parcel.

C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.

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