Why haven’t I received my order?

A. Your order has not been shipped. We recommend you check the status of the order in your Account. Go to: View orders --My orders.

B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.

C. Your order may have been returned for the following reasons: -The courier attempted to deliver to you but could not find you to sign for the delivery. -The shipping address is incorrect or incomplete. -The package was rejected during customs clearance.

D. The item is lost in transit.

I did not receive my order, why is the tracking status showing as delivered?

Possible reasons include A. The delivery address is incorrect.

B. Someone else has signed for the parcel.

C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.

COVID-19 Updates: Your parcels are still in safe hands, but please note that delivery times may fall outside of the normal standard. 

Contactless delivery, please ensure that someone is at home when a delivery is attempted as we are not responsible for lost...

SHIPPING METHODS & TIMES

Free shipping on orders over $80 with standard delivery.

The standard shipping fee is $6.95.

Prior Delivery fee is $9.95 to the US.

We use outside delivery companies (UPS, FedEx, DHL, and USPS), we cannot guarantee these delivery times. Please allow 1-2 business days for your order to dispatch. Please allow 3-10 business days for orders to arrive.
(Please note: orders placed on Saturday after 1 pm will not be processed until the following Monday)
Discount automatically taken at checkout. Offer applies to free standard shipping only.
For your protection, orders over $200 may be sent "Signature Required."
US Orders
*After discounts, before shipping and taxes.

Where is my item coming from?
Most of Loverbeauty’s in-stock products are shipped from the US - Our US warehouse is based in CA.
Since we also ship to different countries, we've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time. For presale orders & international orders, you may receive the item from any of these warehouses.
Different warehouses mean that sometimes your order may come in different packages at different times, but that's about it. No worries, we'll keep you informed with tracking numbers of different packages.

P.O. BOXES OR APO BOXES
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Please note that UPS does not deliver to PO Boxes or APO addresses.